Contact

Our specialised support team is available to assist you reliably and competently with questions and concerns about Promenade Earnd. Whether you need information, are already registered or are using the platform – we take care personally so you always feel well supported.

How to contact us

We help you quickly and precisely with all matters related to your account and the use of Promenade Earnd. The team operates Monday to Friday during business hours (CET) and handles enquiries with high priority. Typical areas where we assist you include:

• Account opening and verification as well as full account management (incl. profile and risk settings)
• Technical assistance with platform or app use or error resolution
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information on features, strategies, AI algorithms and available trading tools
• Feedback, ideas and suggestions for improving the platform
• Support for all other matters – from general questions to individual needs

Sign up

Use the secure contact form below. Fill in all relevant fields so we can process your enquiry accurately and quickly. You will generally receive a reply on business days within 24 hours – often sooner. For urgent technical issues a live chat is available (weekdays 9–18).

Contact information

Email: [email protected]

Address: Fitzwilliam Street Lower 24, D02 X123 Dublin, Ireland

Our goal is to make your experience with Promenade Earnd as pleasant, smooth and successful as possible. We therefore value clear communication, transparency and solution‑oriented support. You can contact us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.